Many webmasters face an important decision – whether to find a new web host or stay with the current one. In my view, there are several good reasons to change web hosting company: price, technical support and software issues.
How do you know if you overpay for web hosting? You can compare your web hosting package to web hosting deals from Web Host Checklist at www.webhostchecklist.com/tophosts.html . These are some of the best web hosting packages available. If your web host is similar in terms of price and features, then you are fine. Otherwise, you are paying too much.
II) Technical support
Sometimes all of us experience web site problems: pages that are slow to open, can’t log in into ftp site, certain software package doesn’t work… Once a problem occurs, we need competent technical support that can resolve the issue as fast as possible. In my opinion, a good technical support should fix a problem within 48 hours.
III) Software issues
Software related problems are some of the most frustrating. For example, you want to create web pages using certain programming language, but your web hosting service doesn’t support software. May be your web site pages aren’t displayed correctly because of problems with your web host. You have only two choices when faced with software problems. You can either use programs supported by your web host or change web hosting company.
There is no exact formula on whether to switch web hosting company. Each situation is unique. For example, your web hosting cost is higher than average but customer service and software support are excellent. Or let’s say that technical support is quiet slow but problems are very rare.
What would you do in above situations? Should you stay or go?
I believe your decision depends on a total picture. If you are satisfied with an overall combination of the price, technical and software support, you should stay. Otherwise, it is time to find a new web hosting company.