Our hosting accounts are setup 24/7/365 regardless of what day of the week it is. But for security reasons all orders made at Slash Chief are manually verified to avoid fraud. Shared accounts can take about 1 to 2 hours, usually less.
Slash Chief is committed to offering the best hosting service and customer experience. So we offer all our packages a 30 day money back guarantee. Please note that once you get a refund your hosting account will be terminated.
We don't like to our customers leave, however we understand if you have no choice. To cancel please login your Paypal account, and go under Preapproved Payments.
Our hosting plans automatically renew, and can be manually renewed depending on the option you choose. The billing system will generate your renewal invoice 7 days prior to the due date and notify you via email as well.
Your payment invoice is generated seven days prior to the invoice due date. You will then have seven day grace period to pay the invoice from the original due date before your account is suspended.
At Slash Chief we can host any TLD that's currently supported by ICANN. We aften run a clustered DNS setup in several locations to allow the ideal connectivity / redundancy for around the globe.
If you want to change your cPanel username you will need to submit a ticket to our support department and they'll change your username on your behalf. There will be no charge for changing your username at this time.
In order to login into your webhosting account, you'll need to do the following. Get all of the information regarding your hosting account, namely the username, password and IP, this is in your welcome email. Then click on the client area at the top right corner of this website.
We currently don't place any limit to the number of visitors or amount of traffic your site can recieve. The amount of visitors / web traffic your website can support will depend on how efficient your site is, if it's properly optimized to handle large traffic then you won't have problems.
When you change your nameservers to Slash Chief after signing up for a web hosting account, there needs to be time for DNS propagation. While you may see your website as down, it's just that your ISP hasn't updated their DNS yet. That can take anywhere from 2-24 hours.
When your domain name expires, you will be unable to make any modifications to it. Once a domain name expires, it goes into a renewal grace period for 16-30 days after the expiration date. During this period the domain name can't renewed/restored for the regular renewal rate for the given TLD. After the renewal grace period the domain name enters a 30 day redemption period. Should the domain name not be redeemed, it will once again be available for registration through any supporting registrar.
Any domains registered with Slash Chief provide you the ability to register your own custom domain nameservers. You can do all that through your domain back office.
If your domain name is registered with another domain registrar please consult their documentation on how to change your nameservers. If your domain name is registered through Slash Chief then you can change your nameservers right through your client area.
You can transfer your domain name to Slash Chief at any time, whether it's while you are placing a hosting order or after your account is setup. All domain name transfers are handled through our site.
If you would like to enable or disable ID/whois protection on any of your domains, you would have to contact our billing department for assistance. This can be done by submitting a ticket or send an email to us.